To log in to the monitoring system, specify the username and password on the login page. The characters used in these fields are case-sensitive. Next, select the interface language. If necessary, you can change the language later in the user settings.
After indicating the required data, click Log in.
When using a personal computer, you can enable the Remember option to save the indicated data. In this case, the next time you enter the portal you will not be asked to input your login and password again. Moreover, this option is necessary to automatically enter the system in case of losing the session. The option is limited to 30 days. It is disabled when you sign out.
For an account with two-factor authentication enabled, in addition to the password, you should enter a verification code which is sent via email (the code is valid for 5 minutes).
If the login did not occur and the entered code became red, then it was entered incorrectly. If you enter the wrong code repeatedly, the login is temporarily blocked.
If you have not received the verification code, click on the Resend the code button (it becomes active within 30 seconds after the first request).Â
If the current time is displayed in red in the middle of the screen, and a warning message is displayed, then there is no connection to the server for more than two minutes. This can be caused by Internet connection failure or some internal system problems. After the connection is restored, the message disappears automatically, and the system continues its work. If the connection to the server is lost for 5 minutes and more, the session is terminated. After the connection is restored, the authorization page opens. If the Remember option has been enabled, you are signed in automatically.
Getting a new password
If you have already been assigned a user, but forgot the password, click on the Forgot your password? link. Enter your username, indicate the email address and click on the Reset password button. If the entered data matches the existing data in the database, a link to the page with a new login password is sent to the indicated address. The link is valid for two hours after the message was sent. You can use this link only once.
If you have pressed Forgot your password? by accident, delete the received email with a password reset link and use your previous login and password. If you follow the link, you must use a new password.
You can reset the password no more than once a minute.
Password change
In the window that opens, type in the current password, and then enter the new password twice (the second time in the Confirm password field). The new password must differ from the current one and meet the security requirements.
You can also change your password on the Security tab of the user settings.
When changing the password, you can’t make more than 10 incorrect attempts within 5 minutes.